Contact Us

Due to high volume of orders and interactions, it may take longer for you to respond.  We are working diligently during this critical time and we appreciate your patience.

Dear customer,


At Flamenco Lighter, we work very hard to keep our clients happy by offering a 24h/24h customer service.


Please tell us how we can help you by sending us an email with the tool down below.


If you have already placed an order, please provide us with your full name, email address, and order number (optional) in the Message field. Please note that all tickets are responded within 1-2 business days and a reply will be sent to your email (so make sure the address is valid & check your Spam / Junk folder if you do not see a reply within 48 hours).


We're happy to help!

Questions, concerns...? We want to help.  Send us a message below

FAQs

Have a quick question?
Check our FAQs for a quick answer

Office

329 3e Rang, Saint-Jean-Sur-Richelieu, J2X5T4, Quebec, Canada

Email us

support@flamencolighter.com


FREQUENTLY ASKED QUESTIONS

F.A.Q.

Does your lighters comes filled with gaz ?

Our lighters are not filled with gas before shipping them out. This is due to safety regulations and transportation restrictions that limit the shipment of flammable materials. Therefore, it's unlikely that our lighters come filled with gas.

However, most lighters are designed to be easily refillable with butane gas or kerosene, which is widely available at most convenience stores and online retailers. If you need assistance with refilling your lighter or have any other questions, please feel free to contact our customer support team.

What type of fuel do your lighters use?

A majority of our lighters use butane fuel, and some use kerosene which is widely available in any general stores and hardware stores. Please read details in product page to find out which fuel your new lighter use.

Do you offer a warranty on your lighters?

Yes, we offer a 30 days warranty on our lighters. Please see our policy page or contact our customer support for more details.

How long does a single fill of butane last?

A single fill of butane can last for several weeks, depending on usage.

Can they be used for smoking pipe or cigars?

Yes, our lighters are the perfect accessories for cigars, cigarette and smoking pipes

Can your lighters be used in high altitudes?

Yes, our lighters can be used in high altitudes.

How much the shipping cost & what time does it take ?

Shipping is FREE for all our products.

Estimated Shipping time:
USA Standard: 5-7 Business Days
International: Estimated 7-21 Days
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